Community Association Management Company in San Antonio & Rio Grande Valley
Premier Management Services provides community association management and provides to every client our investment of ownership on behalf of their community. That personal level of investment motivates us to provide efficient and comprehensive reporting, creating a reliable stream of information while catering to each communities needs. Our community association managers provide responsible service for your Association while ensuring that the community you live in is managed with the highest level of care.
We currently provide full-service management to the following types of communities:
- Master Planned communities with sub-associations
- Communities requiring on-site management
- Commercial associations
- Single-Family communities
- Condominium communities
- Townhome or PUD communities
Team of Professionals leading your community
We assign an experienced Community Manager to your community with a senior community
manager, a Certified Manager of Community Associations (CMCA), as a managing partner. In
case of the Community Managers absence, the Senior Manager would step in and would be
familiar with current association matters.
Our Maintenance Coordinators address, monitor, and report work orders issued for property
maintenance as needed. Premier Management Services creates a profile for every community,
which allows us to contact the preferred Association vendors for every maintenance issue. A
work order report is provided in the packet for the Board to review at every meeting.
Maintenance Coordinators also issue keys and passes for communities with amenities and
vehicle parking programs.
The Administrative Assistant serving your community supports the Community Manager
generating all written correspondence to homeowners and vendors, administrating Architectural
Applications, and performing daily administrative duties.
The approach allows our community association management team time to be available for same-day responses to phone calls and emails, availability to anticipate problems before they arise, and to approach Board Meetings as an opportunity to assist in finding solutions to the community’s challenges.
Board Meeting Preparation and Management
Premier Management Services’ Community Managers prepare, attend and participate in all
regularly scheduled Board of Directors meetings and Annual Election meetings. Board Packets
are mailed ten days before the Board meeting leaving time for communication regarding
additional information needed to facilitate timely decisions. Agendas are posted per Texas
Property Code no less than 12 days before the Board Meeting. Meeting minutes and action lists
are available for review by Board Members five days after the previous Board Meeting.
Premier Management Services feels a responsibility to keep Board Members informed and
educated. We provide Board Bulletins, communicating legislative updates, changes to the law, or
our internal changes, affecting our clients in all board packages.
Preferred Vendor Management
Premier Management Services provides clients with a list of licensed, bonded, and adequately
insured vendors who are comfortable with our response expectations and reporting standards for
seamless communication and positive Association maintenance results. Our Maintenance
Coordinator monitors licensing and insurance securing current proof of both for reference.
Request for Proposals or Qualifications
Premier Management Services secures proposals when requested by Board Members from three
vendors using a detailed scope of work. We review the submissions for discrepancies and request
additional proposals from other vendors if necessary. The Board is presented with a proposal
comparison, making their assessment of proposal details and analysis of the project easier. This
enables the Board to arrive at a knowledgeable decision. Our Maintenance Coordinator will
monitor work performed by vendors and keep Board Members informed as to vendor
performance through our property inspection and work order system.
Emergency After Hours Community Management Service
Premier Management Services is available 24/7 to assist homeowners with after-hour
emergencies concerning the Association. We choose not to manage communities using a
commonly implemented management rotation on-call system, as we understand the best person
to assist your Homeowners is the manager who is most familiar with your Association. We
employ an after-hours emergency service to assist homeowners on weekends and after hours.
- Contact information is provided for the emergency service when a homeowner calls and the office is closed.
- The service has the Association profile, so preferred vendors are used for all normal emergency scenarios.
- In a special emergency, the service would call the Community Manager, who would also provide support to homeowners.
- If the Community Manager is not accessible by the service, the Senior Manager would be contacted for assistance.
Legal Updates and Compliance
As necessary, Legislative legal updates are reviewed and distributed by our office to Community
Managers, ensuring their understanding of new laws and regulations. Premier Management
Services provides these updates to Board Members through our Board Bulletins.
Reliable Community Management Technology
We pursue technology that integrates well with our existing processes serving Premier
Management Services in our relentless focus to work more efficiently while assisting our clients.
The integrity of Premier Management Services’ technology is a primary concern as information
reliability is valuable to the communities we manage. Our website security is consistently
monitored to ensure information is secure and prevent unwanted access.